Frequently Asked Questions (FAQ)

ORDERING

How Do I Place An Order Through order weed online?

Ordering from us is easy:

  • Go to the store and add all the products you want to your cart and on the top right corner hover over CART and select Check Out
  • If you already have an account, you can select Click here to login
  • New customers can continue to fill in your name and address, and select Create an account? Enter your desired username and password
  • If you have any notes for management to see in regards to your order you may enter them there
  • On the right side of the page you will need to agree to our terms and you will select Place Order
  • You will be redirected to the next page where you will find the payment instructions, please make sure you enter the name that is provided on the page and refrain from including any cannabis related words or names in the transfer
  • On the page with the payment instructions you will be given the reference ID which you will put in the message so we can match your order as well as the secret question and answer
  • Once you complete your payment and it has been received your order status will be changed to processing
    We will ship your order via Canada Post Xpresspost and you will receive your tracking number in your email

Will My Package Ship Safely To Me?

Yes. Absolutely! We carefully seal and vacuum seal every order. This guarantees your shopping and anonymity. We use safe and anonymous mailers.

How Can I Get In Touch With A Representative?

You can contact us only via email from Monday to Friday, 9 am PST – 5 pm PST, as our customer service representatives are available at this time. Our email is info@orderweedonline.com For an answer, please permit 24 hours.

Can I Order From Outside Of Canada?

Sorry, our services are only available in Canada at this time

Can I Cancel, Edit, or Add To My Order?

Please provide us with the order number via email to cancel if the order has not been shipped. You must then create a new order with us and send us an email with the old order number to cancel the previous order if you are trying to edit or add to a current order.

What Is Your Return Policy?

All sales are final. There are no refunds or exchanges.

PAYMENTS AND FEES

What Types of Payment Does Order Weed Online Accept?

We accept E-transfers, which are from all major Canadian banks and credit unions.

Is Tax Included With The Price?

No, we do not charge any kind of tax.

What Are The Shipping Fees?

Shipping for orders over $150 is free. For a $20 flat rate, we deliver our products through Xpresspost and will email you a tracking number after we have shipped the order. It could take a few additional days to reach you if you live in a far off place

What Happens Once My E-transfer is Sent?

Once the E-transfer is received, we will process the payment for up to 48 hours. Your transaction will be pending until the funds received by an E-Transfer can be obtained. Upon receipt of the E-transfer, we will contact you via email and give you a tracking number after you have a shipment of the order

How Do I Send An Interac E-Transfer?

To send us an E-Transfer, use your online banking. Once you check out, please see the directions

What Happens To My Order If I Don't Send You A Payment?

If you don’t send a payment for your order within 24 hours your order will be cancelled and you will need to place a new order or contact customer service at info@orderweedonline.com.

SHIPPING/HANDLING/CANADA POST

I Haven't Received My Package. What should I do?

If you don’t get your product after two days from the scheduled delivery date, contact us by email. With Canada Post, we’ll make a inquiry and Canada Post will trace the package. The order will be considered missing while it is in transit status and it may remain in transit status for over thirty days. If a the trace is completed, Canada Post will carry out a study that can take five working days to finish. If the shipment is at Canada Post, it will be delivered and collected by you a few days later. If the package is late because of postal complications, we can not give refunds. If your order is labeled as delivered during monitoring, please order at your own risk; we are not liable for stolen or lost orders. Please ensure that the right mailing address is given to us. Packages with inappropriate mailing addresses are not returned. Please contact us if your package is being sent in a neighborhood mailbox (we are sending it with the correct signature to deter theft). “Signature required” packages are only delivered on request (due to COVID 19 Canada Post is not offering any signature deliveries)

The Status By Canada Post says, "Successfully Delivered," But I Haven't Received My Package

Two possibilities are possible there:

  • The post officer has delivered the parcel to an incorrect mailbox.
  • The postal agent scanned this shipment as being “successfully shipped,” but delivered it the next working day, actually.

*Please note that we are unable to offer a refund when the shipment is considered ‘Successfully Delivered’ via Canada Post.

Post Office of Canada:

An inquiry may be achieved by calling the receiver to ensure that the delivery has taken place or to help explain how the mail is received. They can check the front desk, security room, or post room at the address can also be checked to verify if the shipment was received on behalf of the receiver.

Areas that can be checked:

  • Around the area to see if the shipment has been kept somewhere in the place. Please search the mailbox as well.
  • Community mailbox.

Theft of Mail

Orderweedonline.com is not responsible for stolen/missing products in this case. Please choose a flex mailing address for shipment if you hear about lost parcels in your area or know about mail-theft in your area/house. This will securely deliver your shipment to your preferred postal office. Mail theft is sadly already happening, and we are not able to stop it. But whether your product looks distorted or the box is lightweight. To record unboxing or take photographs or to give them to us is very important. Each and every case will be checked by us.

My Package Is Traveling To Another City When Tracking. Why Is This Happening?

This is actually due to human error. This can arise when the postal official can wrongly manage the postal code. The box will go to another town, whether it is off in one letter or digit. This ensures that the shipment is returned to the correct destination for 1-2 days after rerouting delay.

Canada Post Hasn't Provided An Up To Date Status In Several Days. What Is Wrong?

The majority of users receive their shipment on schedule or a day later. In certain instances, the tracking may not be changed due to a missing a scan that is a normal phenomenon. Contact us, and we will take you for a look at the post office if you do not get it in 2 days after the expected date of delivery.

Shipping to Nunavut, Northern Ontario, and Northern Quebec
Unfortunately, transportation to Northern Quebec and Northern Ontario has a far greater percentage of postal theft. No delivery assurances can be provided. You will order at your own risk if you stay in these regions. This ensures that if the shipment is misplaced or stolen, you will not get a new package or refund.

Due to the huge amount of robbery and lost packages, we no longer ship to Nunavut. We apologize for any potential inconvenience. You can contact us to make a manual order if you are a frequent customer and have previously ordered from us.

Why Does The Tracking Number Provided Not Work?

Before we drop the package at the post office, we email the tracking code. Unless a shipment has been scanned by the post office, it is not available on the Canada Post website. At the end of the working day, the correct tracking information should appear.

What Is Shipping Insurance?

  • Shipping insurance covers the expenses or reversal of your order AND distribution costs to give you peace of mind!
  • Each case is reviewed before the order is substituted in order to deter fraud or misuse. We would carefully evaluate independently before any shipments are substituted.
  • You can ask for your shipping insurance by filing a claim with us if your shipment is missing for more than three days after the delivery date. You must include your order# and tracking# to info@orderweedonline.com in order to request a claim. We will lodge a trace with Canada Post after we validate your order and tracking number.
  • When a trace is submitted, the inquiry (which will extend up to five working days to finish) will be started by Canada Post. When they spot the box, they will send it to you, and a couple of days later, you will get it. We will substitute the order if you can’t find it, and it is considered missing or robbed.
  • Insurance protects only shipments not meeting their destination, and these can be established by postal monitoring missing or robbed or “limbo.” All the shipments are sent to the customer’s exact address (you). Therefore the shipment shall be deemed shipped and fulfilled after a package is delivered by the postal worker. You will no longer be able to claim the order if the shipment is shipped and confirmed.
  • Shipping insurance is for one use only, and only the order in which it has been bought applies. It cannot be overwrought or used on future or past shipments. The fee is $20 which is not reimbursable or repeatable. Insurance will refer only to shipments that are not submitted by the address mentioned and shall be counted as missing for four working days after the completion of the inquiry by Canada Post (this will not include weekends or status holidays). All the shipments are shipped through express shipping (two days of shipping).